Let us help you create a welcoming lobby that WOWS your hospital’s patients and visitors.

Visiting the hospital can be a daunting experience. But you have the opportunity to ease patient’s concerns by creating a warm, welcoming environment. At Beacon Hill Hospitality, we offer a friendly team of professionals, known as First Impression Officers, to greet patients and send them in the right direction as they arrive at your facility. This exceptional team can keep your hospital’s front desk/lobby running smoothly and create a positive first impression for all patients and visitors.

Our First Impressions Officers Offer:

WARM & GENUINE PROFESSIONALS
Our First Impressions Officers take patient satisfaction seriously. They are trained on proactive service, they offer directions, provide needed information & can even walk patients to their destinations.

ADDED LAYER OF SECURITY
Our team is an extra set of eyes and ears for your Security Department. We can provide access control, deescalate tense situations, and quickly alert Security of any major issues.

PUTTING PATIENTS & FAMILIES FIRST
Your patients deserve the best-possible care, starting the moment they arrive. Our team can arrange for wheelchair assistance, obtain masks, and provide additional support as needed.

SUPPORTING THE LOBBY’S FLOW
With our support, patients can enjoy a smooth entrance experience every time they visit.

Talk to us today about how Beacon Hill Hospitality’s First Impressions Team can enhance the front desk/lobby and overall patient experience at your hospital.