How is your hospital’s answering service performing?

Explore a better, more cost-effective solution with Beacon Hill Hospitality.

When patients and their loved ones call, the hospital’s phone operator is the first to answer. But this key service sometimes lacks oversight. After all, most hospital administrators are focused on patient care and clinical teams. That’s why Beacon Hill Hospitality offers a first-class answering service – one that you don’t have to manage, and one that you can trust.

Our Switchboard Operations team offers:

EXCEPTIONAL OPERATORS
We hire the best in our industry. Then we train our operators to be even better. You can trust our team to provide exemplary service to anyone who calls, no matter the time of day.

OUTSTANDING SERVICE
Nearly 90% of people prefer speaking to a live person right away. In fact, if they don’t reach someone fast enough, they may hang up. That’s why we strive to answer every call within three rings, so that patients and family members never have to wait too long.

COST-SAVING SOLUTIONS
We have a track record of helping hospitals save money. To do so, we analyze caller data and look for opportunities to consolidate staffing. In fact, we just brought three hospitals’ phone operations departments under a shared location – a major cost saving opportunity.

FULL-SERVICE SOLUTION OPPORTUNITIES
Our operators have the ability to be more than just the first touch point for a patient when they call, they can also be trained to assist your patients with scheduling appointments, inpatient rooming needs, and even connecting messages across your clinical teams.

Talk to us today about how Beacon Hill Hospitality’s switchboard operations services can enhance the patient experience at your healthcare facility.